Last updated: 2024
All blinds and curtains manufactured by zluzarincrozelon are custom-made to your specific measurements and requirements. As such, they cannot be returned unless there is a manufacturing defect or error on our part.
If your blinds or curtains have a manufacturing defect, please contact us within 7 days of installation. We will:
If we provided the measurement service and the product does not fit correctly due to our measurement error, we will remake the product at no additional cost.
For customer-provided measurements, we cannot accept returns or offer remakes unless there is a manufacturing error in producing to the specified dimensions.
Orders can be cancelled before manufacturing begins with a 25% cancellation fee. Once manufacturing has started, cancellation fees increase as detailed in our Terms of Use.
If products arrive damaged, please notify us immediately before installation. We will arrange collection and replacement at no cost to you.
If we deliver the wrong product, we will collect it and deliver the correct product at no additional cost. Please notify us within 48 hours of delivery.
We guarantee the quality of our workmanship and materials. Our warranty covers manufacturing defects for a specified period from installation.
To initiate a return or report an issue:
Returns are not accepted for:
For return inquiries, contact:
Zluzarincrozelon
Pembroke Cottage, 104 Mays Ln, London EN5 2LL, United Kingdom
Phone: +442080680408
Email: help@zluzarincrozelon.world